Module 1, Objectives of the service

Module 1

  • Identifying the key user groups of the service and understanding their needs
  • Responsibilities of the client and the supplier (procurement, implementation, testing). Who determines and owns accessibility?
  • Practical perspectives on procurement and tendering

Service procurement, Helsinki’s general instructions

  • The accessibility-related requirements for a digital service to be procured are determined service-specifically. The minimum requirement is that the service meets the criteria of the Web Content Accessibility Guidelines (WCAG) in accordance with the law (Act on the Provision of Digital Services).
  • The service provider is obligated to show that the service supplied meets the legal requirements (Act on the Provision of Digital Services). Authentication must be carried out by a third party; the supplier may not audit the service it provides itself. The lawfulness of the service is to be verified in accordance with module 6, ‘Accessibility auditing and creating an accessibility statement’. As such, the service must be tested and reported on manually. The authentication is included in the price of the service supplied / the order.
  • If changes have to be made to the service based on the results of the aforementioned accessibility auditing, the supplier is obligated to implement the necessary changes at its own cost until the service meets the accessibility requirements set.
  • The in-house procurement specialists of the division/enterprise will help with any questions related to procurement.

More information related to procurement is provided in the ‘Accessibility in procurements’ section.

Good service specification practices.