Cognitive accessibility

Everyone has the right to receive information through their own means of communication, and the accessibility of information is an important part of service development!

Cognitive accessibility means understandable and clear language. This page features information about the topic and how understandable language should be taken into account in content production.

The Clearly for Us project has compiled tips and instructions for cognitive accessibility for all of us.

Cognitive accessibility

The website provides information about the services of the cities of the Helsinki metropolitan area in plain language.

Plain-language pages

Papunet has compiled a quick guide on cognitive accessibility. (In Finnish)

Quick guide on cognitive accessibility

The toolbox features instructions and models for promoting, implementing and coordinating accessible language.

Accessible language toolbox

The Finnish Centre for Easy Language has compiled general instructions for writing easy-to-understand language.

How to write plain language

The Accessibility Model’s instructions for taking linguistically and cognitively limited users into consideration

Linguistic and cognitive limitations

Good and clear official language is part of accessibility and benefits everyone. Take eOppiva’s free-of-charge Hyvä virkakieli (‘Good Official Language’) training course and learn what good official texts are like in terms of their structure (in Finnish).

Support the text by utilising images and symbols. See and use the pictograms compiled in the ‘Accessibility’ section, which can be used to describe an item’s accessibility on its website, communicate the locations of accessible services at the site or guide users to an accessible route.

City of Helsinki employees can also utilise symbols featured in the material bank by using the search word ‘symbol’. (For City of Helsinki employees only.)